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Shipments and returns

Local shipping

Packages are generally dispatched within 3 days after receipt of payment and are shipped via SingPost Registered with tracking and drop-off with signature. Shipping within Singapore typically takes 3 business days. Please leave a note in the comment box during check out should you require your items urgently, express delivery fees will apply.

itsy bitsy ME! offers a flat rate of S$4 registered postal service for standard packages not exceeding 3kg. For bulky items such as decals, furnishings, a S$6/address courier service will be charged. We advise you to group your items in one order as we cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes/envelopes are amply sized and your items are well-protected.

International shipping

We are happy to ship internationally. All international orders are sent via Singpost Registered with a tracking number and your parcel being signed for on delivery. Delivery times vary, but on average take approximately 8 - 14 business days. Any loss/damage will not be covered unless insurance is taken on your parcel. Please note in the additional comments section during checkout if you would like insurance added to your order.

itsy bitsy ME! charges a base rate of between S$12 – S$25, cost will vary depending on country zones, please refer to the table below as a guide. Our base rate shipping fees include: variable cost by weight + S$2.30 tracking service + variable packing cost (bubble envelopes costing between S$2 to S$4). We reserve the right to collect additional shipping fees should your parcel cost 20% more than the base rate charged during check out. Similarly, we will refund the difference should the final shipping cost 20% less than the base rate charged.

International shipping base rate table:

AsiaS$12.00
EuropeS$25.00
North AmericaS$25.00
South AmericaS$25.00
OceaniaS$20.00

Orders over SG$150 are eligible for FREE SHIPPING*
 
*only available on orders shipped within Singapore. Order total must equal to or exceed SG$150 for shipping to be waived. Free Shipping is not available for heavy / bulky orders or special orders or prints.

Return and exchange

At itsy bitsy ME!, all items are thoroughly checked prior to dispatch. We want you to be highly satisfied with your shopping experience. Should you not be satisfied with your purchase, we will provide a store CREDIT NOTE to the value of the goods purchased (excluding freight) providing goods are returned within 14 days. The item must be returned in original packaging and condition, unworn with all tags attached (customer will be responsible for the return shipping and handling charges). itsy bitsy ME! reserves the right to refuse a product that we consider not meeting the above requirements. Credit Note is valid for 6 weeks.

If an item is defective, please take a photo & notify us within 24hrs of receipt by emailing us at info@itsybitsyme.com, we will arrange return freight and replace or refund the damaged product following an evaluation of the goods.

Clearance, Sale and Offer items are not eligible for exchange.


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